TERMS AND CONDITIONS

www.delightsofcrete.ro is operated by RAW OIL IMPORT with headquarter in Maracineni Depozitului street, No. 14, Buzau County, Romania, registered with the Trade Registry under number J10 / 3039 / 20.10.2014, EN RO33711328. Visiting and using the site as well as ordering products on it implies acceptance of the Conditions presented below including their consent to the use of cookies. In the www.delightsofcrete.ro we use cookies internal for proper function of the platform and cookies external sites. S.C. RAW OIL IMPORT LLC reserves the right to make changes to these Terms and Conditions and the site www.delightsofcrete.ro without prior notice.

ART. 1 SUBJECT-MATTER and the DEFINITION of the KEY TERMS USED

1.1. these general terms and conditions of sale (hereinafter referred to as TCGV) will apply to all sales made by S.C. RAW OIL IMPORT S.R.L. via www.delightsofcrete.ro virtual store to buyer. In this TCGV, the main terms have the following meaning:

1.2. "BUYER" means the individual or legal entity legal/user of the website www.delightsofcrete.ro which places an order.

1.3. "SELLER": RAW OIL IMPORT headquarter in Maracineni Depozitului street, No. 14, Buzau County, Romania, registered with the Trade Registry under number J10 / 3039 / 20.10.2014, EN RO33711328.

1.4. "GOODS" means any good display / ordered / purchased on site www.delightsofcrete.ro, including documents and services mentioned in the Order or otherwise relating thereto that will be provided by the SELLER to the BUYER.

1.5. "ORDER" is represented by an electronic document or any request for products placed electronically that comes as a form of communication between seller and buyer by the seller agrees to deliver and the buyer agrees to receive these products and make their payment .

1.6. "CONTRACT": ORDER confirmed by SELLER

1.7. "INTELLECTUAL PROPERTY" (hereinafter DPI) all intangible rights such as know-how, copyright and rights in the nature of copyright, database rights, design rights model, patents, trademarks registered and the registration of domain names for any of the above.

1.8. "SPECIFICATIONS": all specifications and / or descriptions of products as specified in the order.

ART. 2 CONTRACT DOCUMENTS

By launching an electronic or telephone orders on the site mentioned above, the buyer agrees to the form of communication (telephone or e-mail) whereby the SELLER conducts operations. The command will be composed of the following documents, in order of importance:

1) command (together with clear marks of the delivery and billing data) and its specific conditions

2) buyer's Specs (where applicable)

3) this TCGV If the SELLER confirms the order, this will involve a full acceptance of the terms of the order. Acceptance of the order by the seller shall be considered completed when there is a verbal confirmation (by phone) or electronic (email) on behalf of the SELLER to the buyer, without requiring an acknowledgement on its part. The SELLER does not believe in any unconfirmed order as having the value of a contract. CONTRACT.

ART. 3 VALIDITY

This agreement shall enter into force upon confirmation by the seller. After placing an order on the website, you will receive an email confirmation and acceptance of the order. After you have placed an order over the phone, you receive an email/SMS confirmation with a summary of your order and the acceptance of them. At this time it is believed that are already accepted by buyer of these TCGV.

ART. 4 OBLIGATIONS of the SELLER

4.1 The SELLER will use its technical and professional knowledge so as to achieve the result in the order stipulated and will deliver the products which fulfill the requirements, needs and specifications of the customer.

4.2 Information presented on websites of the SELLER, are informative and can be changed by the seller, with no prior notification. Furthermore, considerations of space and coherence of information structure, product descriptions may be incomplete but the seller strives to present the most relevant information for the product to be used for parameters for which it was purchased.

4.3 Communication with store can be done by interacting with it, posting opinions across products or communicating through the addresses mentioned at section "contact". Will be excluded from the site or ignored, opinions or statements that contain expletives or inappropriate language. The SELLER is free to manage the information received, without having to bring the justifications for it.

ART.5 OBLIGATIONS of the BUYER

5.1. In order to be able to place an order for the purpose of purchasing goods, the BUYER must provide the SELLER the following personal information: full name, shipping address, telephone number, email address. The BUYER declares that the information provided is accurate, complete and current, otherwise the seller may block access to the services provided for a determined period/sales associate without prior notice.

5.2. Any attempts to use the personal data of another user, to change the content of the site or in any way infringe on the server may be considered fraud on the Security Server and will become the subject of a criminal complaint.

ART. 6 PRICE and PAYMENT METHOD

6.1 The price for ordered products, applicable VAT and other relevant charges (where applicable) are those shown on the www.delightsofcrete.ro website at the time at which the transmission of the order. Periodically, they can suffer changes; but the changes will only affect future orders, not those already accepted and confirmed. Courier delivery costs shall be charged in addition to the price of products on the website are displayed and then carry out the order.

6.2. Price, payment method and time of payment are specified in the order. SELLER will issue the buyer an invoice for the delivered goods, the BUYER'S obligation is to provide all the information necessary for billing in accordance with article 5.

6.3. The payment of the products ordered and delivered in Romania can be made by credit card (online payment processor is MobilPay), cash on delivery or bank transfer/payment order, the bank account of RAW OIL IMPORT S.R.L.: RO70 UGBI 0000 6220 0893 3RON, opened at GARANTI BANK, SUN PLAZA branch. Payment of the products ordered and delivered on the territory of Hungary and Bulgaria shall be made by credit card online payment-procesetorul is MobilPay. If you order in the name and on behalf of a legal entity: we reserve the right to condiţionăm delivery of goods from receipt of the RAW OIL IMPORT S.R.L. in advance of the price in full, or a share in advance of 20%. The entity will be able to make payment by bank transfer/payment order to the bank account of RAW OIL IMPORT S.R.L.: RO70 UGBI 0000 6220 0893 3RON, opened at GARANTI BANK, SUN PLAZA branch. Where an amount due is not paid or once paid, is lessened unduly RAW OIL IMPORT S.R.L. reserves the right to terminate the contract concluded with you through a simple notification sent via email. Deals on www.delightsofcrete.ro website shall be made in euro at the exchange rate of your card's issuing bank. (valid on the date of payment), if the card is associated with an account in a currency other than the euro. If your chosen method of payment is by credit card, the Bank that issued your card to charge additional fees. Any additional fees charged by your card issuing bank are not visible at the time of the transaction performed on the www.delightsofcrete.ro website because they don't belong to us or our partner through which it processes payments with your bank card. RAW OIL IMPORT does not store card details and payments that the buyer performs online through the website www.delightsofcrete.ro. They are used by MobilPay (partner company to process secure payments). Please read more on this in our Privacy Policy.

ART. 7 DELIVERY of PRODUCTS.

7.1. The products presented on the site www.delightsofcrete.ro are sold in their original packaging and are still in the period of validity indicated by the Manufacturer, in accordance with the legislation in force.

7.2. Delivery is made in system door to door by express courier company LOGISTIC S.R.L. S.C. BOOKURIER

7.3 Delivery fee Cost of delivery of the products is established depending on the weight of the package and the destination country: • In Romania : 1. parcels weighing 10kg maximum cost is 15 ron (including VAT) 2. For each additional kilogram (maximum package weight 30kg) add 1 RON (VAT included) • In Hungary 1. For parcels weighing 3kg maximum cost is 15 euros 2. For parcels weighing between 4-10kg cost is 17 euros 3. For parcels between 11-20kg cost is 22 euros • In Bulgaria 1. For parcels weighing 3kg maximum cost is 8 euros 2. For parcels weighing between 4-10kg cost is 9 euros 3. For parcels between 11-20kg cost is 14 euros.

7.4. The delivery time varies depending on the day and time of the order and distance delivery. Usually for orders placed Monday to Friday 12.00 delivery time will be: • In Romania: between 24 ÷ 48 hours, • In Hungary: 72-96 hours, • In Bulgaria: 48-72 hours, According to the schedule of Courier deliveries. The buyer will be notified of the expected time of delivery after the handover by the courier company. For orders placed on Friday, at 12.01-Sunday 24.00, delivery time is increased by 24 hours.

7.5. If the BUYER receives notification of delivery failure to the address indicated in the order, is responsible to use received data to contact the courier company and to establish a new delivery. RAW OIL IMPORT does not assume liability for losses that may occur due to the delay of delivery-whether they are caused by circumstances beyond our or in respect of which the SELLER could not take reasonable steps to welcome the delay (conditions of carriage or delivery, force majeure, fortuitous, etc.).

ART 8 CONDITIONS of RETURN

8.1. In accordance with the legislation in force you are entitled to return goods ordered on the website www.delightsofcrete.ro within 14 calendar days or, if the goods in question have been ordered by you, as an individual. Important: all costs incurred in return will be borne by you and the reimbursement of the value of the product/s will be made within 14 calendar days of receipt of the notification of withdrawal. We can postpone repayment until we receive the package until you send a confirmation that you have sent the parcel, taking into consideration the date of the nearest. To make a return towards www.delightsofcrete.ro bear in mind the legislative regulations in force, i.e. in case the product is perishable (e.g. food, bio products, groceries, beverages, cosmetics) the product will be returned only if the original packaging has not been opened; Along with the product shall return all documents accompanying the way they were sent by www.delightsofcrete.ro

8.2. The products supplied may be returned under the following conditions: a) the erroneous shipment, products were not ordered or the quantity delivered does not correspond to that ordered. In these cases the BUYER shall inform the SELLER in writing within 24 hours from the reception of the package, the cost of replacement will be borne in full by SELLER except for the situation in which the BUYER provided erroneous delivery dates. b) products damaged will be replaced by SELLER, if it will furnish proof of fault courier and courier it will be informed in writing within 24 hours from the reception of the parcel.

8.3. The return of the PRODUCTS may be carried out for any other situation, according to the legislation in force relating to food delivered to the residence or domicile of the work of the consumer-BUYER: article 3, 4, 10, 11 from 7-OG130/2000.

8.4. RETURN PROCEDURE To record the return request please fill out the form below: Full name (required): Email address (required): Phone number: Invoice number: Invoice corresponding to the order of the products for which you want the return Products: products from command if it is not to return the entire order Reason for return:-field optional I want to replace/Want refund Additional details * * Warning: this field is not mandatory, its completion can help us improve the quality of services to us. Within 2 working days from receipt of the request, we will contact you (phone or e-mail) in order to provide the necessary information for the return of the products (the number of the application for return and the address will be returned) You will return the products to the address specified where they will check for www.delightsofcrete.ro personnel: If you find that they meet all the conditions imposed above then you will be contacted in order to communicate to you the final details and repayment term the value of products. Otherwise, if the product is damaged/returned, they have clear signs of use and cannot be sold as new products we reserve the right to charge a fee to cover the price difference between the new product and those already used. If the product/they are in what we don't allow re-marketing his/their we reserve the right to refuse the return. If you would like further information or have any questions regarding the terms or the return procedure, please contact us via email (info@delightsofcrete.ro) or at the telephone number shown on the website.

ART. 9 TRANSFER of OWNERSHIP

9.1 the products will enter the property to the BUYER on delivery (at the address indicated in the order) after payment and after the signature of the receipt of the transport document provided by courier (signature receipt invoice in the case of deliveries made by SELLER).

9.2. Courier has the right to accept the opening of the package by the buyer signing the document later than the receipt of the goods and payment of the value of the products.

ART. 10 RIGHT of INTELLECTUAL and INDUSTRIAL PROPERTY RIGHTS (DPI)

10.1 RAW OIL IMPORT holds the copyright and/or use of the whole content (photos, text, videos) featured on the site. If you want to report a possible copyright infringement, please email us at info@delightsofcrete.ro

Article 11 CONFIDENTIALITY - ADVERTISING

11.1 All documents and information of any kind provided by the BUYER to the SELLER, including without limitation command will remain the property of SELLER. They can be used only for the execution of the contract and may be disclosed only with the written consent of the seller and after getting a commitment of confidentiality from the one who receives.

11.2 No public statement, promotion, press release or any other manner of disclosure to third parties will not be made by the BUYER on the order without prior written consent of Seller.

11.3 RAW OIL IMPORT S.R.L. is right to send users promotional command on www.delightsofcrete.ro or were enrolled in the newsletter section on the site.

11.4. COOKIES www.delightsofcrete.ro uses cookies for internal operation of the platform (storing information about the session, the number of visits, storing information on cart contents, session information) as well as external cookies for measuring the website performances (Google Analytics), advertising campaigns for Google Adwords, to send newsletters, promotional alerts or advertisements.

11.5. USE OF PERSONAL DATA RAW OIL IMPORT S.R.L. processes your personal, automated and manual means, for invoices and other legal documents required by law, resolve your requests about the services offered by the store www.delightsofcrete.ro and sending informative / advertising campaigns and marketing direct. Your data is necessary to issue invoices or documents (guarantee, conformity certificates, etc.) and refusal to supply them may mean the impossibility of ensuring service RAW OIL IMPORT S.R.L. by store www.delightsofcrete.ro Data are recorded for use by RAW OIL IMPORT and are communicated only to the following recipients: 1. Personal concerned (customers www.delightsofcrete.ro) 2. newsletter operator * (http://mailchimp.com) the purpose of sending information campaigns / advertising / marketing ban in confidence and their redistribution. According to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, have the right to access and modify the data and the right not to be subject to individual decisions. Also you have the right to oppose the processing of your personal data and data deletion CALLS **. To exercise these rights, you may submit a written, dated and signed by RAW OIL IMPORT S.R.L. * Personal data collected can be transferred abroad contracted service the purpose of sending the campaigns branded www.delightsofcrete.ro. ** Everyone has the right to object, free of charge and without any justification, the processing of personal data for direct marketing purposes.

ART. 12 LIABILITY

12.1. RAW OIL IMPORT S.R.L. offers the www.delightsofcrete.ro website and its content "as is" without warranties or involve other mentions of any kind.

12.2. RAW OIL IMPORT S.R.L. works to ensure a professionally developed site in a professional way and however cannot guarantee uninterrupted or error-free operation. Moreover, it cannot guarantee that the site will be free of infection/imun with viruses, Trojans or other attacks computer programs with destructive properties.

12.3.RAW OIL IMPORT S.R.L. cannot be held responsible for errors, omissions and/or content, in case the characteristics of products, pictures or prices are displayed incorrectly on the website. Furthermore the SELLER cannot be responsible for any damages that may occur in the use of products for other purposes than those specified therein.

12.4. The BUYER is responsible for the correct use of the products purchased and also for safe use of the Internet and the website www.delightsofcrete.ro.

ART 13 PROMOTIONS AND CONTESTS

13.1. RAW OIL IMPORT LLC sets conditions for carrying out their own promotions and contests we organize. Promotions and competitions will be published on the website and can be interrupted or canceled at any time without notice, only mention on the site.

13.2. To qualify for promotions and contests shown to buyers must place an order compliance with the rules displayed in their validity period.

ART. 14-FORCE MAJEURE

14.1 Neither of the Contracting Parties is not responsible for non-execution or/and carrying out inappropriately-completely or partially-of any obligation which rests on the basis of this agreement, if the failure to perform or improper performance of the obligation in question was caused by force majeure, as defined by law.

14. 2 The party invoking force majeure shall notify the other party within 3 days, producing the event and take all possible measures with a view to reducing the consequences of his own.

14.3 If within 30 days of its occurrence, that event never ceases, the parties have the right to give notice of termination of this agreement without letting any of them to claim damages.

ART 15 TERMS, PENALTIES and LITIGATION

15.1 In the event that cannot be complied with the terms of delivery and/or boot order, the SELLER is obliged to notify the BUYER of the estimated time of completion of delivery.

15.2 The general terms and conditions of sale and any other dispute between the BUYER and the SELLER are governed by the legislation in force and any dispute will be settled amicably. If this is not possible it will appeal to the competent courts at the registered office of the SELLER.

ART. 16 MISCELLANEOUS

16.1 If one or more provisions of these TCGV are in conflict with any applicable legal requirement, called provisions will not be applied and the parties will endeavour together to agree upon new stipulations that would respect the spirit of the original provisions.

16.2 Notices shall be made only via email/fax with confirmation of dispatch or by letter with acknowledgement of receipt.